2013, Volume 6, Issue 3, pp 254 – 259

Credibility Elements of eWOM Messages in the Context of Health Care Services. A Romanian Perspective

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Authors and Affiliations

Correspondence to: Iuliana Raluca Gheorghe, PhD Department of Merketing and Medical Technology, “Carol Davila" University of Medicine and Pharmacy, 8 Eroii Sanitari Blvd., District 5, Code 050474, Bucharest Phone: +40 21 318 07 59, E-mail: raluca.i.gheorghe@gmail.com

Abstract

The purpose of this paper is to investigate the Romanian consumers’ determinants of eWOM messages’ perceived credibility in the context of health care services. We selected a sample of 127 women and we administered a questionnaire. We used the partial least squares to uncover the established relationships between the variables of the model, namely the argument strength and the source credibility of a eWOM message and the intention to purchase a health care service based on the information embedded in the eWOM messages. The results revealed that all variables had positive direct correlations with each other but the argument strength of a message has the highest impact on the intention.

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About this article

PMC ID: 3786483
PubMed ID: 24146683
DOI: 

Article Publishing Date (print): 15-09-2013
Available Online: 25-09-2013

Journal information

ISSN Printing: 1844-122X
ISSN Online: 1844-3117
Journal Title: Journal of Medicine and Life

Copyright License: Open Access

This article is distributed under the terms of the Creative Commons Attribution License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use and redistribution provided that the original author and source are credited.


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