This study aimed to evaluate the effect of the COVID-19 outbreak on emergencies and pain among orthodontic patients attending a teaching hospital. The study was conducted among orthodontic patients receiving active orthodontic treatment or in a retention period at the College of Dentistry, University of Baghdad, Iraq. Their participation was voluntary, and they filled out an Arabic-translated questionnaire. The survey included general information, orthodontic problems, and a numerical rating scale for pain assessment. We used descriptive and inferential statistics (frequencies and intersecting frequencies), chi-square test and linear regression. Out of 75 orthodontic patients, only 54 (15 males and 39 females) were included in the study. The most encountered orthodontic problem was broken or movable bracket (55.6%), followed by long pocking wire 35.2%. In addition, 55.6% of the participants preferred to wait for the next appointment to see their orthodontist, and only 5.6% tried to treat the problem personally. There was no significant relationship between pain level, gender and age, whereas a strong significant association was found between pain intensity and orthodontic problems or emergencies. COVID-19 had a negative impact on orthodontic follow-up visits. The intensity of pain was strongly correlated with orthodontic problems or emergencies. Therefore, more attention should be given to patients, focusing on teaching them how to manage orthodontic emergencies during situations such as an outbreak.